Terms of Service

Terms of Service


Hassle-free Tours Ltd accept no responsibility for any loss or damage as a result of any Act of God, changes in weather or services, or otherwise. While care is taken in the selection of services Hassle-free Tours Ltd make no representation as to any services provided or places visited. Hassle-free Tours Ltd will not be responsible if any services are not available due to inclement weather conditions. Services may be altered or cancelled due to any unforeseen circumstances.


Hassle-free Tours reserves the right to alter prices, schedules and/or inclusions advertised without prior notice. All prices are in New Zealand dollars and include GST.


Hassle-free Tours reserves the right to charge a cancellation fee and/or recover all disbursement incurred on all tours where less than 7 days; notice of cancellation is given. Cancellations made between 24-48hrs will incur a 50% cancellation fee and cancellations made within 24 hours are non-refundable. Changes made to any Day Tour booking within 48hrs of departure will incur a non-commissionable $50 net fee payable direct. Kaikoura Tour addition: If your local Kaikoura activity/tour is cancelled (due to unsuitable sea and weather conditions) a partial refund may apply. See ‘Kaikoura note’ below for more details. Alpine Safari Tour addition: Cancellations prior to 48hrs may incur a 30% cancellation fee. Cancellations made within 48hrs are non-refundable.


In keeping with our Health and Safety policy, Hassle-free Tours requires the full names of every passenger travelling on our day tours. We also reserve the right to refuse any passengers if we are not completely satisfied that it is practicable and safe for them to participate in our tours. Passengers must advise if they have any physical conditions or concerns that may affect their safety or enjoyment of our tours. Passengers must follow all reasonable instructions given by our staff before, during and after the tour. Passengers are responsible for the safety and protection of their own personal possessions at all times.


Hassle-free Tours reserves the right to use an alternative vehicle (without prior notice) than is advertised due to any unforeseen circumstances, including health and safety or mechanical concerns.


Where stated, Hassle-free Tours will pick up and drop off passengers from most major central city accommodation
properties. For those who are staying outside of the central city, in private accommodation or Air BnB properties, our central city pick up/drop off point is on Rolleston Avenue, outside the Canterbury Museum. Please contact us directly to confirm which sites are included and the expected time of your departure. Please be aware that due to events beyond our control, e.g. heavy traffic congestion and regular roadworks within central Christchurch, our tour departures may be delayed by up to 30mins.


There is a strict no smoking policy (including e-cigarettes) on many parts of our tour due to the nature of the areas we operate in. Passengers must follow the instructions of our driver guide at all times. Re-creational drugs and alcohol are not permitted on any of our vehicles at any-time. Failure to adhere to this policy may result in the immediate cancellation of your tour and forfeiture of payment.


All of our tours require that passengers wear sensible sturdy footwear and we suggest they bring a warm jacket.
New Zealand's weather can change very quickly so it is best to be prepared for 4 seasons in one day.


Passengers must make us aware of any dietary requirements when food is provided on tour. We can cater for vegetarian, vegan, gluten free etc.


The comfort and safety of our clients is of paramount importance to us. If the sea and weather conditions are not suitable some local Kaikoura tour activities may be cancelled up to 15 minutes before their scheduled departure. Hassle-free Tours will offer a partial refund if your local tour is cancelled and no other suitable alternative tour can be arranged. Your Hassle-free guide will provide details on the day. This is a day tour experience where passengers may have booked different wildlife activities in the afternoon. Be aware some options may be cancelled while others still operate, and passengers may be required to wait until our usual departure time, before returning to Christchurch. We will do our best to keep everyone happy and entertained in this circumstance.
N.B. Kaikoura is renowned for its abundance and consistency of wildlife however, there is no guarantee that local wildlife, particularly whales, will be seen on these tours. The success rate is typically very high but if local operators are unable to locate wildlife on the day, a partial refund of your activity cost may apply.